All online stores have well documented shipping policy. They have tied up with leading logistics service providers in India to serve their customers better. But still most of problems faced by online buyers are shipping problems. Estimated time required for any shipment depends upon so many conditions like location of seller, location of customer, product type, weather condition during shipment, operational efficiency etc. You can’t avoid all those conditions. So sometime unfavorable conditions lead to poor online shopping experience. If you follow feedback or reviews of customers on major online stores or leading review websites, then you can find below mentioned shipping problems faced by online buyers. Though such problems do not occur frequently but once a customer faces such problem, then he will definitely shout and will leave poor feedback everywhere.
Top 5 shipping problems : 😎
Delayed Delivery : This is most common shipping problem and happens often. Sometime customers are in hurry due to some upcoming occasion and expect little early delivery than estimated average delivery time. Buyers sometime overlook store’s shipping policy or seller’s review and place order.
Item damaged during shipment : This is also a common shipping problem. This problem happens due to mishandling of items or improper marking on breakable items or fragile items.
Item returned by logistics partner : Due to improper address or negligence of logistics partner people, such things happen. Buyers need to track shipment location to avoid such unexpected incident and contact logistics partner if noticing unnecessary delay.
Shipped at wrong address : Such problems happen very rarely. As courier service people ask to sign before receiving items and recently they are carrying a device to scan parcel’s bar code and they scan ID proof of receiver too. This process drastically reduces such mistakes.
Wrong item delivered : These shipping problems technically should not happen. But still many of us sometime read on newspaper or social media. We also heard that some of those problems happen due to fraudulent acts of courier service people.
Also read :
Readers, I know some of you faced such shipping problem. Then please share your experience by leaving a comment here and make all readers be aware and help us to grow a smart shoppers community.