Listening to other buyer’s voice is always important. A well informed buyer is always a winner. Buyers generally face shipping, payment and product quality related problems. A smart shoppers should always be alert and take better buying decision. But it is only possible by active participation of online buyers in forums, review sites. If an online buyer do not share his experience by leaving a comment or reviews then it would not be the good thing for eCommerce industry because customers reviews is the beauty of online shopping industry.
Top 4 product quality related problems :
Product does not match according to specification : When you purchase something from online store, you basically see the images of that product and read specifications before buying that product. But suppose you have purchase a home decor item and the dimensions mentioned on site was bigger than it is actually. You can consider it as a product defect and return that product to seller. You may keep that product if difference is negligible. Same thing can be happen for color of clothes, screen size of electronics products, power rating of home and kitchen appliance item etc. May be the product is good but if there is a mismatch in actual product and stated specifications then it is a quality issue and if such thing happens with you then you must shout and ask for return or refund. If you will face such incident then you need to do two things
- Ask seller for return or refund
- Leave a very clear message on review section about this issue and make other buyer aware
Product does not meet your expectation : This can happen but here seller has nothing to do. As it generally happens due to
- Lack of understanding of meaning of stated specifications or if buyers did not read it properly
- Any particular parameter of product quality which effects your expectation was not mentioned there and you did not inquire properly at the time of purchase
Physical defect in product : Physical defect is something what you never accept. This is one of the worst product quality related problems what you could have avoid if you purchase offline. So if you purchase online you MUST read return policy before buying that product. The common physical defects in products are
- Broken screen glass of phone
- Fainted color of clothes
- Stitches in cloth are not proper
There are so many other issues are reported in many forums and review sections of respective stores. You can find many more reported defects, if you research properly before buying. Though percentage of occurring such defects are very less, but there is no harm in research properly before making any purchase decision and be a smart shopper.
Unsatisfactory post sales services : Post sales services include customer care support, warranty etc. Those services will be provided by manufacturer. So retail store does not play a direct role here. But they are responsible to give you invoice and warranty card (offered by manufacturer), otherwise it will be difficult to get any post sales services. So always check all those documents carefully after receiving your order.
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I hope this post may help you to take buying decision. You can share your experience here regarding product quality related problems by leaving a comment below. So keep yourself updated and be smart shopper.